How Can I Withdraw My Funds – FAQ

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Contents

Hello! How can we help?

How can I withdraw my USDC funds?

Our app no longer supports withdrawals for US customers. Please use the web interface instead.

  1. Visit https://poloniexus.circle.com
  2. Log in with your existing Poloniex credentials
  3. Click the “Withdraw” button from within your Poloniex wallet (not available in the Poloniex mobile app)

For a list of wallets and exchanges that support USDC, please visit: https://www.centre.io/usdc

Why were my assets traded into USD Coin ?

On October 18, 2020, we announced that Poloniex was spinning out from Circle into a new company, Polo Digital Assets, Ltd. US customers unfortunately weren’t included in this spin out, thus Circle is winding down operations for US Poloniex customers. As such, we provided a period of two months for customers to access their funds and execute any withdrawals as needed.
Remaining non-delisted assets in Poloniex US customers’ accounts have been traded into and stored as USDC. Your account balance is now available for withdrawal.

How do I download my history for taxes ?

You can download your past Poloniex trade, withdrawal and deposit activity here. Transactions and history can be exported in CSV format and includes all data until December 16, 2020.

You’ll be able to download your transaction history both before and after withdrawing any USDC balance you hold: you will not lose access to exports without prior notice.

  1. Visit https://poloniexus.circle.com
  2. Log in with your existing Poloniex credentials
  3. Select “Balances > History” on the top right corner
  4. Download the report(s) of your choice

Where can I see what price my assets were traded at?

  1. Visit https://poloniexus.circle.com
  2. Log in with your existing Poloniex credentials
  3. Select “Balances > History” on the top left corner

Will my account get charged fees ?

Poloniex US will begin the process of sending funds from dormant accounts to relevant states in accordance with the requirements of state laws for unclaimed property. Customers with dormant accounts will be charged an administrative fee of up to $10 USD to cover maintenance costs and costs associated with sending unclaimed property to states, unless restricted by applicable laws. To avoid being charged fees, please act today to withdraw your USDC.

What if I don’t have $10 USD in my account to cover the administrative fees?

We will only charge fees up to the amount in the account. If an account goes to zero, no additional fees will be owed by the customer.

How much are the transaction fees?

The transaction fee is 0.1 USD Coin to facilitate on chain withdrawals. If you do not have more than this amount in your account, we cannot facilitate your withdrawal. A balance equal to or less than 0.1 USD Coin will be subject to the administrative fee noted above.

Why do I have to verify my identity ?

As a registered money service business, Poloniex LLC must comply with anti-money laundering and Know Your Customer (KYC) laws/practices. In order to comply with these laws, your funds cannot be withdrawn until you verify your account. For more information on our policy regarding verification requirements and account access, please refer to our User Agreement

Poloniex has dropped KYC for withdrawals under 10k, why do I have to provide IDV?

US customers unfortunately weren’t included in this spin out, and remain customers of Poloniex LLC. As a registered money services business, Poloniex LLC must comply with anti-money laundering and Know Your Customer (KYC) laws/practices. In order to comply with these laws, your funds cannot be withdrawn until you verify your account. For more information on our policy regarding verification requirements and account access, please refer to our User Agreement.

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Available balance FAQ

What is an available balance?

Your available balance is how much you can withdraw or transfer immediately out of your Coinbase account. It’s directly related to purchasing crypto or depositing fiat currency using a linked bank account. For security reasons, you will not be able to immediately withdraw fiat deposited using a linked bank account or send crypto purchased with such funds off of Coinbase (we call this “withdrawal availability”). Wire transfers and debit card purchases do not affect your withdrawal availability, but are subject to any existing holds on your Coinbase account.

What does “funds on hold” mean?

Funds on hold is the fiat currency value of your recent bank deposits and crypto purchased with those deposits. This total amount will always be represented in fiat, regardless of whether you deposited funds or purchased crypto. Before confirming a bank deposit or crypto purchase with such funds, Coinbase will always tell you when those funds or crypto will be available to send off of Coinbase or withdraw to your bank. The amount of funds will be calculated based on many factors, which include your account history, payment activity, and transaction history.

How is my available balance calculated?

Your available balance is your total account value minus your funds on hold.

Are crypto value increases affected by the holding period?

No. Any increase in value of cryptocurrency does not affect your withdrawal availability.

Are wire transfers or debit card purchases subject to withdrawal availability?

Yes. Your purchases or deposits are subject to any existing restrictions on the account, regardless of which payment method you used. In general, debit card purchases or wired funds from your bank to your Coinbase USD wallet do not affect your withdrawal availability—if no restrictions exist on your account, you can use these methods to purchase crypto to send off of Coinbase immediately.

My withdrawal availability time frame hasn’t expired and I want to withdraw funds immediately, what do I do?

You can still buy, sell, and trade within Coinbase. However, you will need to wait until any existing Coinbase account holds or restrictions have expired before you can withdraw funds to your bank account.

Do I have to wait for withdrawal availability before transferring to Coinbase Pro from my Coinbase USD wallet?

Yes. If you deposit funds to Coinbase from your bank account, you will have to wait until your withdrawal availability time frame has expired before moving those funds to Coinbase Pro. When you try to deposit USD to Coinbase Pro from your Coinbase USD wallet, you will see an “Available for Deposit” amount. This “Available for Deposit” amount is how much you can transfer immediately.

You can always deposit USD directly from your bank account to your Coinbase Pro USD wallet—this does not affect your withdrawal availability.

Mutual fund information: Basic FAQs

General

General

What’s the difference between an actively managed fund and an index fund?

Index mutual funds or ETFs aim to match the performance of a particular market benchmark—or “index”—as closely as possible. Actively managed funds employ professional management teams who try to outperform their benchmarks and peer group averages. Because index funds generally trade less frequently, they tend to be more tax-efficient and have lower expense ratios than actively managed funds–which means lower costs for you.

What’s the difference between index ETFs and index mutual funds?

Index ETFs offer the same low costs, broad diversification, and tax efficiencies as index mutual funds. Similar to conventional index mutual funds, most ETFs try to track an index, such as the S&P 500. The main differences are that ETFs provide real-time pricing, and because you can purchase as little as one share, a lower minimum investment, compared to index mutual funds.

What’s the difference between a load fund and a no-load fund, and why does it matter?

Load funds charge a sales fee, either when you buy shares (a ” front-end load “) or when you sell them (a ” back-end load “). No-load funds—including all Vanguard funds—don’t charge these fees.*

Loads have a direct impact on your investments by reducing the amount you ultimately invest or withdraw.

Here’s a hypothetical example:

  • Initial investment amount: $10,000
  • Minus 5% front-end load: $500
  • Net investment amount: $9,500

In this situation, your fund’s performance would have to make up a 5% “loss” before it broke even.

Should I pay attention to independent fund ratings?

Mutual fund ratings from independent sources (for example, Morningstar or Barron’s) can be a great resource for general information about a fund and a convenient way to compare mutual funds.

But keep in mind that ratings rely heavily on past fund performance. And as we’ve learned over the last few decades, yesterday’s winners can just as quickly become tomorrow’s losers.

So be cautious not to place greater emphasis on those ratings than you would on your answers to these questions:

  • Do the objectives of the fund match my investment objectives?
  • How might this fund fit into my overall investment portfolio?
  • What are the risks, and am I comfortable with them?
  • Can I find a similar fund at a lower cost?

You can find answers to these questions and more in each fund’s prospectus. So to avoid any surprises, make sure you read it carefully before you invest.

How do mutual funds—and the people who invest in them—make money?

Stock and bond funds make money in two ways:

  • Income. When an underlying security that the fund invests in pays interest or dividends , the fund is required to distribute those earnings to its shareholders.
  • Capital gains. When a fund sells an underlying security at a price higher than what was initially paid, the fund makes a profit. When the fund’s total profits exceed its total losses, it realizes a “net capital gain” and is required to distribute those gains to its shareholders.

Then how do investors make money?

  • When you receive an income or capital gains distribution from the fund.
  • When you sell your fund shares at a price higher than what you originally paid for them.

What’s “total return”?

“Total return” represents the change in value—up or down—of an investment over a specific time period. It includes any interest , dividends , or capital gains the fund generated as well as the change in its market value (price).

In most cases, you’ll see total returns for 1-, 5-, and 10-year time periods—or, for newer funds, since the day the fund opened (its “inception date”).

Why is the return Vanguard reported for my fund different from the return I earned in my account?

Total return figures listed in public settings assume that:

  • An investment was made on the first day of the stated time period.
  • The investment was sold on the last day of the stated time period.
  • No money was added or subtracted during the stated time period.
  • All income and capital gains distributions were reinvested.

In real life, your experience was probably a little—or very—different. So your personal return generally won’t match the fund’s return exactly.

Have an account at Vanguard?

What’s “diversification” and how does it help reduce risk in my investments?

“Diversification” is the strategy of spreading your savings among different types of investments in an attempt to lower overall investment risk. This approach can provide two benefits:

  • You’re already in position to take advantage of the next upswing by investing in both areas of the market—instead of trying to accurately predict when stocks or bonds will “take off.”
  • Growth in certain segments within your portfolio can help offset potential drops in other segments.

While diversification can never eliminate all the risks involved with investing, it can help lower your overall risk by spreading it around. There are three ways that you can diversify your investments:

  • Across assetclasses. Spreading your money among stocks, bonds, and short-term reserves.
  • Within asset classes. Investing in all types of stocks ( growth and value stocks from small, mid-size, and large companies) and bonds (short-, intermediate-, and long-term bonds from municipalities, government agencies, and corporations). For even more diversification, we recommend investing at least 30% of the bond portion of your portfolio and 40% of the stock portion of your portfolio in international funds.
  • Among mutual funds. Gaining access to hundreds—sometimes thousands—of securities through a single fund.

How risky is it to have most or all of my investments with one company?

While diversification could also include spreading your savings across multiple financial companies, we’ve often heard people talk about how much easier it is to manage their investments when they’re all in one place.

So we make sure you can enjoy that convenience at Vanguard—and still have access to a wide variety of investments.

  • Choose from more than 140 Vanguard money market, bond, balanced, and stock funds, including international and sector-specific options.
  • Access thousands of commission-free ETFs and no-transaction-fee mutual funds from Vanguard and hundreds of other companies.**
  • Buy and sell individual stocks, bonds, certificates of deposit (CDs), options, and thousands of other companies’ mutual funds through a Vanguard Brokerage Account.

We’re here to help

REFERENCE CONTENT

Front-end load

A sales fee that’s charged when you buy fund shares. Fees can be as high as 8.5% of your purchase amount—which would reduce a $100,000 investment to $91,500.

Back-end load

A sales fee that’s charged when you sell fund shares. Fees can start as high as 5% to 7% but typically decline each year you’re invested in the fund, ultimately disappearing after 5 to 10 years.

This may also be referred to as a “contingent deferred sales charge.”

Interest

The amount or percentage rate that lenders charge (and borrowers pay) when money is borrowed.

For example, when you buy a bond, the bond’s issuer agrees to not only return your money to you at a specific time but also pay you a set percentage above what you originally invested to compensate you for “lending” the money.

Dividends

Either the distribution of the interest (or income) generated by a mutual fund, or the payment of cash or stock from a company’s earnings to each stockholder.

Dividends are typically distributed on a quarterly basis.

Interest

The amount or percentage rate that lenders charge (and borrowers pay) when money is borrowed.

For example, when you buy a bond, the bond’s issuer agrees to not only return your money to you at a specific time but also pay you a set percentage above what you originally invested to compensate you for “lending” the money.

Dividends

Either the distribution of the interest (or income) generated by a mutual fund, or the payment of cash or stock from a company’s earnings to each stockholder.

Dividends are typically distributed on a quarterly basis.

Capital gains/losses

The difference in price from when you originally bought a mutual fund, stock, or bond to when you sold it.

A capital gain is when your sales price is higher than your purchase price. Gains could be taxable.

A capital loss is when your sales price is lower than your purchase price. Losses could be used to offset capital gains for tax purposes.

Growth stock fund

A mutual fund that focuses on stocks from companies that are expected to experience higher-than-average profitable growth because of their strong earnings and revenue potential.

Growth stocks typically produce lower dividend yields because they prefer to reinvest those earnings into research and development to help grow the company and increase its profitability.

Value stock fund

A mutual fund that focuses on stocks from companies that are typically found in low-growth or mature industries, often produce higher and more regular dividend income, and sell at discounted prices.

footnote * Some Vanguard funds are subject to a redemption and/or purchase fee. These fees are paid directly to the fund and therefore aren’t considered a load fee.

footnote ** Commission-free trading of Vanguard ETFs applies to trades placed both online and by phone. Commission-free trading of non-Vanguard ETFs excludes leveraged and inverse ETFs and applies only to trades placed online; most clients will pay a commission to buy or sell non-Vanguard ETFs by phone. Commission-free trading of non-Vanguard ETFs also excludes 401(k) participants using the Self-Directed Brokerage Option; see your plan’s current commission schedule. Vanguard Brokerage reserves the right to change the non-Vanguard ETFs included in these offers at any time. All ETFs are subject to management fees and expenses; refer to each ETF’s prospectus for more information. Account service fees may also apply. All ETF sales are subject to a securities transaction fee. See the Vanguard Brokerage Services commission and fee schedules for full details.

You must buy and sell Vanguard ETF Shares through Vanguard Brokerage Services (we offer them commission-free) or through another broker (which may charge commissions). See the Vanguard Brokerage Services commission and fee schedules for full details. Vanguard ETF Shares are not redeemable directly with the issuing fund other than in very large aggregations worth millions of dollars. ETFs are subject to market volatility. When buying or selling an ETF, you will pay or receive the current market price, which may be more or less than net asset value.

All investing is subject to risk, including the possible loss of the money you invest. Diversification does not ensure a profit or protect against a loss. Bond funds are subject to the risk that an issuer will fail to make payments on time and that bond prices will decline because of rising interest rates or negative perceptions of an issuer’s ability to make payments.

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